July 30, 2025- One morning in late May, 1975, I awoke at a camp site, in Mount Greylock State Reservation, centered on Massachusetts’ highest peak. After getting myself together, I walked down to a spot where several teenagers were chatting, they having camped after their senior prom. After a fashion, I was asked why I wasn’t more friendly. I had no real answer at the time, other than “I just haven’t had my coffee yet”. (Cue the eye rolls). It did set me to thinking, though, as to just how important other people were to me, at that stage in my life. Gradually, over the past 50 years, being congenial has assumed importance to me at some times more than at others.
This afternoon, I came across an article about the range of interactions between customers and workers, at grocery stores and restaurants. Some, in both roles, are geared more towards an exchange mindset-more focused on getting the business done. Others are more relational, in their interactions. They enjoy small talk, visiting, hobnobbing-just getting to know people better.
I could say that I am somewhere in the middle of that continuum. There is, though, more of a foundation of being relational in my interactions. Everyone, it seems, appreciates being asked how their day is going and to be wished well, at the close of the interaction, no matter how cut and dried a business exchange it is. Some lonely people need more time, and it can be hard to ease one’s way loose, when there is pressing business at hand. I have managed the tightrope act fairly well, especially in the past twenty years.
Penny taught me the skill of deferred attention, i.e. “Hold that thought, while I take care of this other matter” or “Let me get back to you on that.” It has reaped dividends over the years, and yes, I do get back to people-even if it takes a week or two. Sometimes, they are surprised when I do get back to them, as it may have slipped their busy minds as well-but the continuation, or the closure, is much appreciated.
The truth seems to be that, even in business, a purely exchange-oriented stance will not reap long-term benefits. Elon Musk’s comment that “Empathy is a weakness of Western society” does not augur well for continued success in living. One can’t be tethered to other people’s private lives, but neither can one be totally unmoored.
I rather enjoy both the pleasure of many friends’ company and the satisfaction of accomplishing honest deeds, both of commerce and of service.