Jargon and Cross-Purposes

2

September 24, 2020, Dallas-

I came here, this afternoon, to begin two weeks of deployment with the Red Cross, this time mainly helping clients who were displaced by three storms: Laura, Sally and Beta. They are staying in hotels, so our efforts are in the lobbie sof some of Dallas’s larger chain hotels. The Hilton, Hyatt, Wyndham and Marriott chains are earning their stripes, these past few weeks and for the near future.

I have spent a good part of the afternoon, at Dallas-Fort Worth Inetrnational Airport, bickering back and forth with Uber’s IT department and finance office. When IT finally cleared me, Finance stuck its foot out and, with the use of jargon and God-knows-what payment model, determined that my bank accounts were insufficient to meet a $ 26 tab. (They were not insufficient and aren’t now, either.)

Such are the vagaries of communicating only by smart phone. Tabs that are easy to locate on a PC do not exist on a phone. Looping is also more prevalent on a cell phone than on a PC or I-Pad. This is not the phone maker’s fault, but that of the website designers who choose not to add the same buttons to the phone that are on their PC applications. I know this, because my banks and this Social Medium,as well as others, have the smae buttons on their phone apps as on their computer apps.

It is a challenge, when businesses that depend on the consumer act at cross purposes with themselves, as well as with their prospective customers.

The good news is that a proactive taxi driver benefitted from Uber’s foolishness and I enjoyed a fine meal of Hawaiian Poke at a nice little establishment called Lemon Shark, not far from my abode of the next two weeks.